Return & Refund Policy

PetBuddy Return & Refund Policy

We want you to feel confident shopping with PetBuddy.

Because our products include pet grooming and personal-care products, certain hygiene-related restrictions apply to returned products.

Return Eligibility

To request a return, please contact us within [30 DAYS] of receiving your order.

Products must generally be:

· Unused

· Unopened

· In their original packaging

· In resalable condition

Opened or Used Products

For hygiene and product-safety reasons, opened or used grooming and pet-care products may not be eligible for return, except where the product is damaged, defective, incorrect, or otherwise covered by applicable consumer rights.

Damaged Products

If your product arrives damaged, leaking, broken, or otherwise defective, contact us as soon as possible.

Please provide:

· Order number

· Photos/videos of the product

· Photos of the packaging

· Description of the issue

Wrong Product

If you receive an incorrect product, please contact us before using it. We will review the issue and arrange the appropriate resolution.

Refunds

Once an eligible return or issue has been reviewed and approved, the applicable refund will be processed according to the original payment method or the refund method available for your order.

Refund processing time: [5-6 working days]